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Centre for Service Management

News and Events

20 Feb 2018

Doctoral researcher Majd AbedRabbo discusses CX in the SBE Blog

Majd AbedRabbo

CSM doctoral researcher , who is conducting his PhD thesis on the impact of physical and digital retail on town centre performance indicators, has written a post for the on the increasing importance of CX (customer experience) and the impact CX is having overall.

To read his post, please visit the .